Technical Support Channels
A Sixty–Minute Response Time Guarantee
All your support requests will be dealt with within maximum one hour after the ticket or email was submitted. If your issue calls for additional assistance from a system administrator, we’ll direct the support ticket or the e–mail to the person on duty, right away and will leave a note to notify you that more time will be required for arriving at the best solution. If you make use of the Optional Admin Services package, any of the server management services included there will be executed whenever you specify.
A Top–Class Customer Care Service
We’ll be at your disposal 24x7 to reply to any inquiries that you may have connected to our Control Panel or any of the applications that we have installed for you on the dedicated web hosting server. If you also need assistance with server admin tasks, you can make use of our Optional Admin Services package, which includes data backup disk storage space, weekly OS updates, server monitoring and restarting services, as well as software installation and troubleshooting services
A User–Friendly Help Area
Our Control Panel was preinstalled for each dedicated server. Among its characteristics is a very useful integrated knowledge base that will walk you step by step on all the operations that you can perform. Most instructional articles also video versions that show all the tasks that you can perform in a very illustrative way. You will find all the instructional articles and the video tutorials in the top right corner of each section of the hosting Control Panel.