A ticketing system is the most popular correspondence channel that hosting providers offer to their clients. It is typically part of the billing account and is the most effective way to solve an issue that requires some time to examine or that needs to be escalated to a server admin. Thus, all responses contributed by either side will be kept in the very same place in case somebody else wants to work on the issue in question and the info already exchanged in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it’s separate from the hosting Control Panel, which implies that you’ll have to log in and out of no less than two accounts to perform a particular task or to get in touch with the company’s tech support staff. If you desire to administer a handful of domains and each one of them is hosted in its own account, you’ll have to use an even larger number of accounts simultaneously. Plus, it may take a significant period of time for the provider to reply to your ticket request.