Q: Why do I have to transfer my web site? What does web site migration include?
A: If your current hosting provider can no longer match the requirements of your web site, or if you go through continual downtime, or if you are forced to wait for hours for the tech support team to reply to you, it might be a good idea to swap your hosting provider, i.e. to migrate all the files for your sites along with your databases from your current provider to your future provider. At Thexyz, we understand that this can often be hard & time–consuming. This is why we will do all that for you for free!Our professional technical team members will migrate your web site content from your present web hosting provider to us. Our techs have extensive experience with web site migration and are able to handle everything – from a conventional WordPress–driven blog or Joomla™–powered site, to a highly complex, custom–built app.
Q: How long will it take for my web site to be transferred to your platform?
A: There are lots of variables to take into consideration – the overall number of web files, the size of the database, the complexity of the site itself and the present workload of our web site migration experts, etc. Nevertheless, we do try to implement all website migrations within a 48–hour time frame. Smaller–sized websites are migrated faster – typically in under 24 hours.
Q: What info will I be required to provide to your Website Migration Department?
A: We will require the login information for your current hosting provider’s Control Panel along with the website’s name (domain name).
Q: The login info for my hosting account is delicate. How can I rely on you?
Q: Will there be any downtime for my website?
A: Your web site will work exactly like it did before with your previous web hosting provider. When we have finished the transfer, your site will be configured to work on our platform and we will ask you to preview it. If it is working correctly, all you will need to do is update the NS records corresponding to your domain name. Your site will be migrated over to us without any downtime.
Q: Will my old web hosting provider have to do anything?
A: No. We will never get in touch with your web hosting provider about anything at all. They will not be aware of the web site migration either.
Q: Which hosting platforms do you support?
A: We support all Linux–powered hosting platforms. In essence, if we can gain access to your Control Panel, we’ll be able to migrate your website.The only platforms that we don’t support are closed–source site building platforms like Wix, BaseKit, Jimdo, Website Tonight, Four Square, Mr Site, etc.